Welcome to Flowers Hitchin, your trusted online destination for fresh flower delivery in Hitchin and the surrounding areas. These Terms & Conditions form the legal agreement between you (the customer) and Flowers Hitchin for all online orders, deliveries, and related services. By placing an order through our website, you accept and agree to be bound by these terms. If you do not accept these terms, please refrain from placing an order with us online.
Please note: These Terms & Conditions apply to all orders placed by customers located in Hitchin and the surrounding areas serviced by Flowers Hitchin. We recommend that you read these terms carefully before placing your order, as they contain important information about your rights and obligations.
Placing an order for online flower delivery with Flowers Hitchin is a straightforward process designed to ensure accuracy and efficiency. You can browse our selection of bouquets and flower arrangements, add your chosen products to the online basket, and then proceed to the secure checkout when you are ready to finalise your purchase.
To place an order, you should:
Once your order is placed, you will receive a confirmation on-screen and, where possible, an order summary. This acknowledges receipt of your order. Acceptance of your order and creation of a binding contract will occur when your payment is successfully processed and you receive a formal order confirmation, subject to stock and availability. Flowers Hitchin reserves the right not to accept or to cancel any order where necessary (see "Cancellations" below).
All product descriptions and photographs on the Flowers Hitchin website are provided for guidance. While we strive for accuracy in depicting and describing our flowers and arrangements, seasonal availability may affect which varieties and colours are in stock. Substitutions may occasionally be necessary to ensure prompt delivery of your order. In such cases, Flowers Hitchin will use flowers of equal or greater value and close resemblance, maintaining the overall style and theme of the chosen arrangement. If a significant substitution is required, we will attempt to contact you to agree on any alterations where practicable.
All prices listed on the Flowers Hitchin website for online flower delivery are quoted in Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) unless otherwise stated. Prices exclude delivery fees, which will be specified at checkout before you confirm your order. We reserve the right to amend product pricing or delivery charges at any time before you complete your purchase. Your final price, including any delivery charges, will be clearly stated prior to payment.
Flowers Hitchin accepts a range of payment methods for online orders, including major credit cards, debit cards, and other payment gateways available at the checkout. Payment in full is required at the time the order is placed. Your payment details are processed securely in accordance with the highest security standards. By providing payment information, you confirm that you have authorisation to use the selected payment method.
If for any reason your payment fails or is declined, your order will not be processed. Flower arrangements will not be dispatched until full payment has been received. Flowers Hitchin is not responsible for delays or non-delivery caused by payment failure.
Flowers Hitchin offers flower delivery across Hitchin and local surrounding areas as shown on our website. When placing your order, please ensure all delivery information, including postcode and contact details, is accurate. We cannot accept liability for late or failed deliveries due to incorrect or incomplete delivery information.
We endeavour to deliver all flower arrangements on the requested delivery date; however, delivery dates and times are not guaranteed. Factors such as adverse weather, high demand, or access issues may affect delivery. In the event of a significant delivery delay, we will contact you using the details provided at checkout. Should we be unable to fulfil the order for your selected delivery date, you will be offered a new delivery date or a full refund.
Should the recipient be unavailable at the time of delivery, our couriers may leave the flowers in a safe place or with a neighbour, where appropriate, and will leave a delivery notice. For certain locations (such as hospitals or workplaces), please ensure all specific details are provided to facilitate successful delivery.
If you wish to cancel or modify your order for flower delivery in Hitchin, please notify us as soon as possible. Due to the perishable nature of flowers and the personalised nature of our arrangements, we can only accept order cancellations and significant amendments up to 24 hours before the scheduled delivery date. Cancellations or changes requested after this time may not be possible if preparation or dispatch has already commenced.
In the event of a valid cancellation within the permitted time frame, we will provide a full refund to the original payment method. If you wish to make a change to your order (e.g. update delivery address or personal message), contact us promptly. We will do our best to accommodate your request but cannot guarantee changes if the order has already progressed to preparation or delivery.
While every effort is made to ensure our flowers reach you in perfect condition, if you are not satisfied with your order or the flowers appear damaged or not as described, please contact Flowers Hitchin promptly. We may require photographic evidence to assess the issue. Refunds or replacements are offered at our discretion, typically where flowers are received in poor condition or where incorrect products have been delivered. Complaints should be registered within 24 hours of delivery to enable prompt resolution.
Flowers Hitchin is committed to providing high-quality flower arrangements and a reliable delivery service. However, our liability is strictly limited to the value of your order. We accept no liability for any indirect, consequential, or special losses, or for failure to perform these terms caused by circumstances beyond our reasonable control (such as extreme weather, strikes, or transport disruptions).
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation. Where goods are found to be defective, our sole obligation is to replace or refund said goods in accordance with the "Returns and Refunds" section above, subject to applicable consumer protection legislation.
In the event a product arrives damaged or not as ordered, please retain all packaging to assist with any claims.
Your privacy is important to us. Flowers Hitchin will process your personal data in compliance with applicable UK data protection laws. Information you provide during the order process (such as names, addresses, and payment details) is used solely to administer your order, arrange delivery, and, with your consent, to send updates or offers relevant to our flower delivery service. We will not share your data with third parties except as required to fulfil your order or where required by law.
All content found on the Flowers Hitchin website, including product images, text, branding, and design, is the property of Flowers Hitchin or its licensors. Reproduction or use of any content for commercial purposes without prior written permission is strictly prohibited.
These Terms & Conditions, and all agreements for online flower delivery from Flowers Hitchin, are governed by English law. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these Terms & Conditions be deemed invalid or unenforceable, it will be severed without affecting the validity or enforceability of the remaining provisions. No waiver by Flowers Hitchin of any term shall be deemed a further or continuing waiver of such term or any other terms.
Flowers Hitchin reserves the right to amend these Terms & Conditions at any time. Amendments will take effect upon publication on our website; continued use of the site or our services following such amendments constitutes acceptance.
If you have any questions about these Terms & Conditions, or if you require clarification regarding your flower delivery order in Hitchin or any of the surrounding areas, please contact Flowers Hitchin via the online contact form on our website. We aim to respond to all customer queries promptly and value your feedback as we constantly seek to improve our online service and the delivery of fresh flowers across Hitchin and nearby communities.
Thank you for choosing Flowers Hitchin for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hitchin, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hitchin.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
