Our Commitment to Freshness & Customer Satisfaction
Returns, Refunds & Complaints Policy
At Flowers Hitchin, your satisfaction is our top priority. As a trusted local florist proudly serving Hitchin households and businesses, we are committed to delivering beautiful, fresh flowers every time. We stand by our Fresh Flowers Guarantee and strive to provide seamless support for any issues you might encounter with your order.
Our Fresh Flowers Guarantee
We guarantee that all floral arrangements and bouquets from Flowers Hitchin are crafted using the freshest blooms available. Our flowers are sourced daily and hand-arranged with great care to ensure maximum freshness upon delivery. If you’re shopping for a loved one or decorating your business, you can rely on Flowers Hitchin to deliver quality and vibrancy every time.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not as expected, please let us know as soon as possible, ideally within 24 hours of delivery. To help us quickly resolve your concern, please keep the flowers as they are and, if possible, take clear photos showing the issue. This allows us to assess the situation and offer you the best remedy.
Freshness Window
We expect our flowers to remain vibrant and fresh for a minimum of 5 days from the date of delivery when cared for as recommended. Should your flowers fail to meet this standard within that time frame, please reach out to us. We want every order to reflect our high standards for freshness in every Hitchin household and local business.
Refund or Replacement Options
Upon reviewing any concerns related to freshness or damage, Flowers Hitchin will always strive to find a fair solution. In most cases, we can offer the following options:
- Free Replacement – A new arrangement will be delivered to you at the earliest opportunity.
- Partial or Full Refund – Depending on the situation, refunds may be issued to your original payment method.
Your satisfaction matters, and we treat every claim individually with the utmost care and attention that you’d expect from your local florist.
How to Make a Complaint
If you have any complaints or concerns about your flowers, our service, or your delivery, we ask that you notify us promptly. Please provide as much detail as possible, including your order number and a description of the issue. Our dedicated team will investigate thoroughly and respond to you as soon as possible, working to resolve every matter to your satisfaction.
Why Trust Flowers Hitchin?
Choosing a local florist means you get personal, attentive service and the freshest flowers possible. Flowers Hitchin has earned a strong reputation in our community by serving local families and businesses with care, reliability, and a passion for flowers. We value your trust and are always here to help with any concerns or questions regarding your order.
Thank you for choosing Flowers Hitchin. We appreciate your business and look forward to delivering joy and freshness to your door, every time.
