At Flowers Hitchin, we pride ourselves on being a trusted florist serving households and businesses throughout Hitchin and the local area. As a pillar of our community, our commitment extends beyond delivering beautiful arrangements; we are dedicated to conducting our business with the utmost integrity and respect for all human rights. We operate a strict zero tolerance policy towards modern slavery, human trafficking, forced labour, and any form of exploitation both within our direct workforce and throughout our supply chain.
We recognise that the risk of modern slavery can exist at any stage of the supply chain, particularly in industries such as horticulture and logistics. To minimise these risks, we conduct diligent assessments of all new and existing suppliers. This process involves requesting information about their employment practices, ethical sourcing policies, and compliance with relevant legislation. Where higher risks are identified, we may require additional assurances or third-party audits to ensure our standards are being upheld.
We believe that a well-informed team is vital in our fight against modern slavery. Therefore, all Flowers Hitchin staff receive comprehensive training to help them understand what modern slavery is, how to recognise possible signs of exploitation, and the steps they should take if they have concerns. This training is incorporated into our onboarding process and is revisited annually to ensure every team member is up to date with best practices and relevant legal requirements.
Employees, suppliers, and members of the local community are encouraged to raise any concerns they may have regarding potential cases of modern slavery in our operations or supply network. We have established clear reporting channels that allow individuals to voice their concerns in confidence, without fear of retaliation. All reports are treated seriously, investigated promptly, and escalated to appropriate management for resolution and, where necessary, remediation.
Our commitment to combatting modern slavery is ongoing. Every year, we undertake a comprehensive review of our modern slavery policy, procedures, and practices. This annual review helps us to identify potential areas for improvement, measure the effectiveness of our programme, and ensure our response remains robust and reflective of any legislative or industry best practice changes.
Flowers Hitchin recognises our responsibility as a trusted business in our community. Upholding the highest ethical standards is central to our reputation and service. By taking a proactive role against modern slavery, we continue to protect the welfare of those who deliver, arrange, and enjoy our flowers—ensuring that our business is as beautiful in principle as it is in product.
This statement is made pursuant to relevant modern slavery legislation and is reviewed and approved by our leadership team every year.
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